Contact support
Both customers and salon professionals can contact the CutBloke team for help with accounts, bookings, appointments and salon management. Email us and we’ll get back to you.
- support@cutbloke.com
We aim to respond to support requests within 2 business days.
Help topics
Select a topic to expand the answer.
Creating or accessing an account
Customers: download the CutBloke app, then sign up with your email address or with Google. Confirm your email using the link we send, and you can sign in from the app at any time.
Salon professionals: create your business account on the CutBloke website, choose a plan, verify your email, then sign in from the website Login page.
Resetting a forgotten password
On the Login screen, choose Forgot password and enter the email address on your account. We email you a link to set a new password. For security, the link expires after a short time — request a new one if it has lapsed.
If you signed up with Google, your account has no CutBloke password. Use Continue with Google to sign in.
Finding a salon
In the CutBloke app, browse the Salons screen or search by salon name or location. Each salon shows its services, team members, opening hours and the next available appointment times.
Booking an appointment
Open a salon, choose the service you want, pick a team member (or leave it as Any available), then select an open date and time and confirm. The booking appears in your appointments, and you receive a confirmation by email.
Cancelling or rescheduling an appointment
Open the appointment from your appointments list and choose Cancel or Reschedule. If the salon’s cancellation window has already passed, contact the salon directly, or email support@cutbloke.com and we will help.
Managing a salon professional account
Sign in on the CutBloke website and open your Dashboard to update your profile and business details, change or review your subscription plan, and manage your notification settings.
Managing salons, services and team members
From the Dashboard, open a salon to manage its details and opening hours, build your service menu (name, price and duration), and add team members with their roles and working availability.
Reporting incorrect appointment availability
If the times shown for a salon do not match its real availability, email support@cutbloke.com with the salon name, the date and time in question, and a screenshot if you have one.
Salon professionals can also review each team member’s working hours and time off in the Staff section of the Dashboard.
Reporting missing salon images or information
Salon professionals can add or update photos, descriptions and contact details for their salons from the Dashboard.
If you are a customer and notice missing or incorrect salon information, email support@cutbloke.com with the salon name and what needs to be corrected.
Delete your account
Customers and salon professionals can request permanent deletion of their CutBloke account and the associated personal information.
In-app account deletion is coming soon
A Delete Account option will be added to the CutBloke iOS app. Until then, please request deletion by email and we will process it for you.
How to request deletion now
- Email support@cutbloke.com from the address on your account, using the subject “CutBloke Account Deletion Request”.
- Include your account email address.
- State your account type — Customer or Salon Professional.
- Confirm clearly that you are requesting permanent deletion of your account and personal information.
We may need to verify your identity before actioning the request. We will confirm by email once your account has been deleted.